Terms and Conditions
Take a look at the terms and conditions of Himalayan Sustainability Initiative Trek.
Hello and welcome to Himalayan Sustainability Initiative Trek! We're a fully registered Nepal Government Tourism Department company based in Kathmandu. We specialize in organizing various tourism trips in Nepal, Tibet, and Bhutan.
You can trust that you're in safe and friendly hands when you choose us for your adventure. Our complete trip packages offer many options, giving you a chance to explore beautiful Himalayan destinations customized to your preferences. Before you finalize your booking, we kindly ask you to read and follow our terms and conditions.
Thanks for considering Himalayan Sustainability Initiative Trek for your unforgettable journey!
Down Payment:
- To confirm your booking, we ask for a payment of 30% upfront, following our company rules.
- If you book more than 6 weeks before your arrival date, we require a 35% payment.
- If you book within 6 weeks of your arrival date, we ask for the full payment. However, feel free to reach out if this poses any challenges; we aim to be flexible and accommodating.
Paying your deposit with us:
You can make payments using a credit card (Visa & Master) over the phone or through a wire transfer. Keep in mind that all payment options may have additional bank service fees on the total amount.
Please Contact us at
https://www.himalayansustainabilityinitiative.com
Email: Info@himalayansustainabilityinitiative.com
Last Minute Booking:
For trips in Nepal, we welcome last-minute bookings if you make a full payment seven days before the tour starts. However, please note that last-minute bookings are not accepted for trips to India, Bhutan, and Tibet.
Refund:
If you cancel a trip, there's no refund for the 25% deposit. If you've paid the full trip amount and decide to cancel, a cancellation charge will apply, as outlined below. Please inform us in writing if you need to cancel.
- 40 days or more deposit retained
- 35 days before departure 50%
- Two Weeks before departure 70%
- One week before departure 100%
For Tour, Trekking, and Hiking: -
- Cancel 25 days before the trip, and you'll get an 80% refund.
- Cancel 15 to 30 days before the trip, and you'll get a 70% refund.
- Cancel 7 to 15 days before the trip, and you'll get a 50% refund.
- No refund if you cancel within 7 days of the trip.
Expedition and Peak climbing: -
- If you cancel six weeks before the trip, you get a 50% refund.
- If you cancel three weeks before the trip, you get a 30% refund.
- No refund is available if you cancel within three weeks of the trek departure.
During our adventure and holiday tours with trekking packages, accommodations in lodges along the route or in tents are based on sharing with another participant. If a client doesn't have someone to share a room or tent with, an additional charge will apply for a single room.
Incomplete Tour:
If you decide to leave the journey, no refund will be given, even if there are unused parts of the itinerary.
We may change the tour cost on our website due to factors beyond our control, like exchange rate fluctuations or government actions. However, we try our best to maintain the current rate.
Unforeseen Circumstances:
If we have to cancel your trip due to unexpected events like bad weather, natural disasters, or trail issues, we'll suggest a similar alternative trip. If that doesn't suit you, we'll refund all the money you paid to our company. But, keep in mind that any other costs you have because of the booking are your responsibility.
Clients' Responsible:
The guide from Himalayan Sustainability Initiative Trek has full authority during your trip. If you break the law, you must leave the tour, and there won't be a refund in such a situation.
Impact on your journey:
We always aim to make your adventure travel holiday as convenient as possible, especially since you'll be exploring remote Himalayan destinations. However, keep in mind that the weather in the Himalayas can be unpredictable. Issues like the availability of porters or yaks, vehicle breakdowns, road conditions, or local strikes may lead to changes or delays in the itinerary.
While we'll do our best to minimize any inconvenience caused by events beyond our control, it's important to note that we won't entertain refund claims for unforeseen circumstances, including an early return from the trip or changes in the itinerary. You'll need to cover all additional expenses for your return, including hotel bills and extra transport costs.
We work hard to ensure your travel is comfortable, but it's crucial to understand that the facilities in the Himalayan countries may not match those in wealthier Western nations. Weather plays a significant role in your journey, so it's essential to be patient, stay enthusiastic, and prepare well before embarking on the trip.
Travel & Medical Insurance:
It's important for all valued customers to get thorough travel and medical insurance that covers things like natural disasters, helicopter rescues, personal accidents, and trip cancellations. We strongly recommend this for your protection.
Tour Amendment:
If you want to change any part of your trekking or tour plan, please let us know in advance. It's a good idea to keep in touch with us. Sometimes, you might need to make changes during the trip due to factors like bad weather.
Your personal belongings:
We take responsibility for any loss or damage to your belongings, whether carried by porters or vehicles.
Papers & Documents:
Make sure to provide all the required documents in the correct order, such as visas and necessary permits. If essential paperwork is not completed on time before the trip begins, we are not responsible for any issues that may arise.
Risk & Responsibility:
We prioritize your safety and satisfaction. We work diligently to make sure your holiday goes smoothly as you wish. However, please note that unforeseen circumstances like landslides, road closures, weather issues, political unrest, flight cancellations, delays, sickness, or accidents may lead to changes in the trip. Any additional costs incurred in such situations are your responsibility and need to be handled on the spot.
Flight Delay / Cancellation:
Flights in Himalayan regions, like Lukla in the Everest region, Taplejung in Kanchenjunga, Jomsom in Mustang, and Dolpa in the far northwest, might be delayed or postponed due to unpredictable weather
